BOOKING POLICY.

Reservations & advance payment

Your chosen vehicles and package resources are reserved together, subject to availability. An online booking becomes confirmed only after the required advance payment is verified and its resource reservation is accepted. The currently configured advance is 30% of the displayed total. Your remaining balance is shown before payment.

Pickup & drop-off

Transport is optional and paid. The selected round-trip transport charge is added to your booking total before payment. Choosing self-arrival adds no transport charge. Confirm the meeting or pickup point with the team.

Customer cancellation

For customer cancellation of a confirmed booking, the cancellation fee is 10% of the total booking amount, including booked transport and extras. The refundable amount is the money actually received minus this fee and any refunds already completed. No further card charge is made automatically.

Unpaid pending reservations can be cancelled without a fee. After the ride begins, contact the team rather than using automatic cancellation. Operator cancellation is handled without the customer cancellation fee. Mandatory consumer rights take precedence.

Changing your date or time

You may make 1 free date/time change(s) at least 24 hours before the original start, subject to availability of all booked resources. Later or further changes require staff approval. Your original booking stays in place until the change succeeds.

A date/time-only reschedule retains the accepted price. Changes to vehicles, package inclusions, group size or transport need a new quote from the team. This version does not silently replace your paid booking with a differently priced selection.

Refund processing

Cancellation first calculates the refund amount. The team reviews and initiates the refund using the original payment method where supported. A refund is shown as completed only after gateway confirmation or a verified external refund record. Bank/provider settlement times vary.

Rider & passenger requirements

Requirements vary by model. Read the approved requirements shown for your chosen vehicle and confirm suitability with the operator. Children must not be assigned to a vehicle solely because of its appearance or engine-size label.

Contact

Questions about a booking or a required change? Contact Al Barary through our contact page.