Clear terms for your ticket.
These terms apply to instant pay-on-arrival buggy and quad bike bookings. Older gateway bookings keep their accepted terms.
Confirmation and payment
A new buggy booking is confirmed after its approved model, price, operating requirements and date/time pass validation. The physical buggy is assigned by our team, not reserved by unit number. Selected paid transport remains subject to verified availability. Nothing is charged online. The full agreed balance is payable on arrival unless an authorised staff receipt is recorded. Your confirmation and QR are not proof of payment.
Pickup or self-arrival
Paid transport applies only when selected and verified. Your confirmation shows the accepted address, scheduled pickup time, passenger count and charge. Self-arrival uses our verified meeting point; arrive 15 minutes before the ride. All activity times are Dubai time, UTC+4. Contact us about an unclear hotel entrance or different return address before travelling.
Cancellation
Customer cancellation of a confirmed booking has a charge of 10% of the total accepted booking amount, including selected transport and extras. This can be due even when nothing was prepaid. No automatic payment is taken; the team handles any balance or refund. Operator cancellation has no customer cancellation fee. Actual refunds cannot exceed money received. Mandatory consumer rights take precedence.
Date and time changes
Up to 1 date/time change(s) can be requested without a change fee at least 24 hours before the original start, subject to operating hours, closures and any booked transport being available. Later or further changes need staff approval. A successful date/time-only change retains the accepted price and issues a new QR. The previous QR becomes invalid.
Vehicle allocation
New buggy and quad bike bookings are operator-managed: the team assigns your physical vehicle at the ride time. The website does not cap buggy and quad bike bookings against individual unit counts. Other activities and packages are requests until separately confirmed. Previously confirmed inventory-backed bookings retain their original reservation records.
Arrival and safety
Read each selected vehicle's approved driver/passenger requirements. Staff must check actual guest suitability. Your private QR can be used only by authorised staff to verify the booking, then record one whole-group check-in. Do not share it publicly. After check-in or the service begins, contact the owner for changes rather than cancelling automatically.
Email and partner experiences
Email problems do not automatically cancel a confirmed reservation. Keep the private ticket link shown after booking and contact us if email does not arrive. Yacht, dhow, cruise, helicopter, balloon and other supplier-controlled services require an enquiry and separate operator confirmation; this ticket flow does not imply their availability.